Refund Policy

Effective Date: December 5, 2019

At Privatily Inc, we value your satisfaction with our services. This Refund Policy outlines the terms under which refunds may be issued for services purchased through our platform. By using our services, you agree to this Refund Policy.

1. Refund Eligibility

Refunds are available under the following conditions:

  1. Uncommenced Services: You are eligible for a refund if the requested service has not yet been started or commenced.
  2. Incomplete Services: If part of your order has been fulfilled and the remainder is unfulfilled, you may be eligible for a partial refund for the unfulfilled components.

2. Non-Refundable Services

Refunds are not available for:

  • Services that have already commenced, including company formation, EIN application, or any related processes.
  • Completed or delivered services.
  • Costs incurred for third-party services or government fees, such as state filing fees, that have already been paid on your behalf.

3. Administrative Deductions

Privatily Inc reserves the right to deduct reasonable administrative and processing fees from any refunds issued. These deductions cover costs associated with payment processing, administrative tasks, and resource allocation.

4. Refund Request Process

To request a refund:

  1. Submit your request in writing to [email protected].
  2. Include the following details:
    • Your full name.
    • Your order number.
    • The reason for your refund request.
  3. Refund requests will be reviewed on a case-by-case basis. You will receive a response within 10 business days of submitting your request.

5. Exceptions

Refunds may not be issued if:

  • You fail to provide the required documentation or information needed to commence or complete the service.
  • The refund request is based on third-party decisions (e.g., rejection by banks, payment processors, or government agencies).
  • You violate the terms outlined in our Terms and Conditions.

6. Finality of Refund Decisions

All refund decisions made by Privatily Inc are final. By purchasing our services, you agree to abide by this Refund Policy and accept the finality of refund decisions.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Email: [email protected]
Website: www.privatily.com

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